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Using Lead Nuturing To Increase Customer Interaction
By Brian Carroll
Expert Author
Article Date: 2009-05-29
A recent study of B-to-B buyers shows that sales people who become trusted advisors and understand the needs of economic buyers are 69% more likely to come away with a sale! That's why forming a plan for lead nurturing is such an integral part of your lead generation process.
I wrote an full article that outlines the basic steps to help you get started down the path of lead nurturing success, but here's a quick synopsis:
1. Walk IN your potential customers' shoes.This means thinking like your customer and considering the questions they will have for you and your company.Consider the questions that customers have in mind before they make a buying decision:
* How will this product/service help my company?
* We're doing okay, why do we need it?
* Is there another company out there that is better?
* Will their solution really work? Can they prove it?
* Is the company credible?
* Can we afford it?
Help prospects find the answers to these questions, and you'll remind them of the benefits of working with you. You're creating value by giving them useful information in digestible, bite sized chunks.
2. Plan your path. Figure out which methods of answering these questions work best for your company. They'll have to be timely and relevant.
3. Now, walk the path WITH your customer. Think of yourself as a tour guide. You'll need to keep your prospect company along the way, all the while building trust through an honest relationship. Most economic buyers subscribe to the notion that how you sell me indicates how you will serve me.
4. Keep marching. Make sure you put on some comfy shoes, because complex sales require a long-term commitment and lots of walking. Companies that make plans with this fact in mind are tremendously more successful than companies who are set on taking shortcuts.
Comments
About the Author:
Brian Carroll is the CEO of InTouch Inc. InTouch is a 50-person company focused on delivering effective lead generation solutions for "the complex sale."
Brian authors the very interesting B2B Lead Generation Blog which focuses on B2B lead generation, sales leads, and marketing for the complex sale.
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