Collective Of Modern Concepts To Better Understand Your Business Administration
CRM - Effective CRM initiatives always utilize enterprise software as an integral
part of a successful strategy. PM - A Project Management Rule: Make the project
management setting a place where people can be their authentic selves without
fear of judgement or mockery. Granting each other their...
Date: 2005-12-19
Web-Based Learning Management Systems Deployed In Customer Support Settings
In many respects, e-learning has matured as a technology and industry. Today we
will look at how web-based learning management systems can and are being used
as part of the customer support function in a company or organization. What
is a learning management system? Learning management systems (LMSs) are web-based
software...
Date: 2005-12-05
Microsoft's Web Offerings Boring?
SocialText's founder, Ross Mayfield, nails
why a bunch of my friends don't trust Microsoft and are finding what Microsoft's
Web offerings quite boring (or, even worse, worthy of derision).
Date: 2005-11-07
IBM's Credible Message: Blogging Means Business
Two senior IBM executives are featured in an informative and engaging series of
audiovisual presentations that present the case for blogs as strategic business
tools. Presented by Harriet
Pearson, IBM's Chief Privacy Officer and Vice President for Corporate Affairs...
Date: 2005-10-10
Salesforce.com
Opens Online Marketplace For Applications
Salesforce.com has launched an eBay style online marketplace called AppExchange
for the buying and selling of applications between businesses.
Date: 2005-09-13
PR
Pros As Eyes And Ears For Customer Service
BusinessWeek covers the whole Dell v. Jarvis saga with a full blow-by-blow account.
However, more importantly ...
Date: 2005-08-25
MSN Blogs Against It's Customers
Honestly, I couldn't give a crap about MSN. Anyone who blogs there, or reads them,
doesn't know the whole story. But now, with MSN Filter, the convicted monopolist,
is creating their own nanopublishing venture -- competing against it's customers.
That's OK in monopoly land.
Date: 2005-08-10
Case
Study: Harley Davidson
It's one thing for people to buy your product or service, but it's another for
them to tattoo your logo on their biceps.
Date: 2005-08-01
The
Four Ps of Selling Enterprise Infrastructure
How many corporations know how its customer service (CS) department and personnel
are interacting with the public ... As customer service is usually the first human
interaction that your customers have - particularly if you are an Internet-based
business - shouldn't you know what your people are saying?
Date: 2005-07-11
Customer
Service IS Corporate Messaging
How many corporations know how its customer service (CS) department
and personnel are interacting with the public ... As customer service
is usually the first human interaction that your customers have
- particularly if you are an Internet-based business - shouldn't
you know what your people are saying?
Date: 2005-06-13
Wholesale Buyers Versus Retail Customers
Are wholesale buyers and retail customers really different? Frankly, there are two answers to this question: yes and no. Yes, because they are different from the buyers and those selling to buyers' point of view and no, because the principles that apply are the same for both types of buying.
Date: 2005-05-09
Now is the time to change hosting providers
Are you serious about your company's data? Then it's time you found a managed hosting company that feels the same way.
Date: 2005-04-26
Improving Customer Relationships: Beyond The Buzz
Customers are always a hot topic. But lately the discussions on customer relationships, including retention, satisfaction, and loyalty, have intensified. What is the basis for these discussions, and more importantly, what are leading organizations actually doing to improve customer relationships?
Date: 2005-04-11
Co-creating With Customers
About three-quarters of attempts at innovation fail because of the way corporations go about it, says Eric Von Hippel of M.I.T., as reported by in The Economist (3/10/05). According to Eric, who is also about to publish a book called Democratizing Innovation
Date: 2005-03-21
Find Out Where Your Firm Stands In Today’s Customer
Looking For Ways to Improve Sales and Customer Relationships? Find Out Where Your Firm Stands in Today's Customer Touchpoint Management (CTM) Revolution by Taking the CTM Quiz
Date: 2005-02-28
Venture Leasing - A Smarter Way To Build Enterprise Value
In 2003, venture capitalists and investors dispense over $18 billion to promising young US companies, according to VentureOne and Ernst & Young Quarterly Venture Capital Report. Less documented and reported is venture leasing's activity and volume.
Date: 2005-02-07
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