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Social Media Continues To Increasingly Engage Customers Alterian has conducted its seventh annual survey on online marketing. This year's sample covered 1068 marketing professionals worldwide. Date: 2010-03-01 Using Customer Feedback To Adjust Your Keywords You probably use many sources to brainstorm your search keywords, but how do you know if your customers are starting to change the way they search for your products? Date: 2010-02-15 Spend Time To Follow Up With Your Customers Years ago I was struggling with chronic knee problems. So I went to see yet another specialist to figure out why, even after surgery, I kept tearing the same spot in my meniscus. Date: 2010-02-01 Building Better Customer Satisfaction Through Measurement Here are several excerpts from an excellent article by Santatu Nandi, an Execitive VP with Firstsource, Measuring Happiness: On the Road to Customer Satisfaction. Date: 2010-01-18 Attracting 'Ready To Buy' Customers With White Papers Finding quality customers during tough times really is achievable! Studies show white papers remain the most effective lead generation tools, bar none. Date: 2010-01-04
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