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[2010-08-23] Integrating Technologies to Improve the Customer Experience
Here's a synopsis of an excellent article by Yacov Wrocherinsky, Founder and CEO of Infinity Info Systems and Dave Newmark, CEO of Bid4Spots, Five Strategic Success Factors for Linking Customer-Focused Tools. Be sure to check out the complete source article for much more:

[2010-08-09] The Role Of Social Media In Customer Acquisition
In social media, is there truth to the proverb, "seek and ye shall find?"