|
[2009-10-26] Opening Effective Customer Communication Through Twitter
One of the most oft-cited examples of how Twitter can open up effective communication channels between the customer service parts of an organization and its customers is the US entertainment and information services provider Comcast and a man known on Twitter as @comcastcares.
[2009-10-12] Create A Reason For Your Customers To Visit You
We like to be entertained. We enjoy storytellers that can transplant us into fantastical realms and take our imaginations on rides that we'd never usually imagine. We like touchpoints. We feel more in tune with those that directly reach out to us and hold our hands; guide us; share their experience and involvement with something, and make us feel that we're the only people that they're talking to at that given time.
|
|
