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[2009-06-29] How Are Real Time Conversations Effecting Your Customers?
It appears that some folks are starting to slow down on the Twype (Twitter hype, of course) and looking at the bigger picture impact that the service is making. Whether Twitter survives and / or thrives is not the point really.

[2009-06-15] Building Your Website With Your Customers In Mind
As Dave Brock points out, People Don't Like To Be Sold-But They Do Like To Buy!