[2009-04-27] Yelp Brings Customer Concerns And Business Together As previously reported, Yelp has launched a system to allow business owners to address reviews left by their customers.
[2009-04-13] How To Integrate 'Voice of Customer' Into Your Data Collection The integration of VOC data with web behavioral data is an increasingly common wish-list item for clients of every sort. It's also something that's usually easier than people think - and I find that some organizations haven't done it because they anticipate much more work than is really involved.
