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[2008-12-15] Good Customer Service Is More Important Than Pricing
Here are several excerpts from an article by Barney Beal, News Director with SearchCRM.com, Poor Customer Service, Not Price, is Driving Customer Churn:
[2008-12-01] Your Customers are Truly In Charge
One of the favorite parts of my job at Intel is to learn from other industry leaders who are doing this social media stuff. And it's fascinating what you learn when you pull back the layers behind a company's external efforts. For example, this week I had the pleasure of meeting with Sean McDonald, Director of Communities & Conversation at Dell, to learn how they have evolved their social media efforts over the last year and a half or so. What I learned was truly eye-opening, and something I aspire to emulate as I attempt to build a similar program at Intel.
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