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[2007-06-28] Lego and the Listening Factory
I attended a great talk by Helen Venge from Lego Factory - a giant experiment in the world of user-innovation.

[2007-06-18] Customer-centric Means Being Decision-centric
Nice post over on the Forrester Marketing blog - Being Customer-Centric Is Hard But, C'mon, It's Not THAT Hard! in which Elena makes some good points.

[2007-06-04] Customer Power Driven by the Web
The shift from organization power to customer power continues, as customers use the Web to organize themselves like never before.