[2006-09-18] Voice Of The Customer And Focus Groups The 'Voice of the customer' is a tool or process of gathering customer input about the proposed or existing services or products depending on the situation.
[2006-09-05] What is Your Asia Strategy for the Global Customer Base? Something new happened in mid-2006 - five out of the top ten websites listed by Alexa (based on traffic for the previous three months) were Asian. Four of those were Chinese.
