[2006-06-19] The Greatest Skill of the 21st Century In an age when technology is everywhere, those who understand how technology works are easy to find. Those who understand how people work are much harder to find.
[2006-06-05] Investing in Your Own Customers: a Neglected Skill Most businesses spent time attracting customers to a product or service, trying to win their trust and then ending the whole process with a sale.
